Dealer Management System
Distributors and dealers are the ultimate touch points with end customers. And in times, when customer satisfaction is the utmost priority, it becomes crucial for businesses to support their distributors and dealers in driving an enriched customer experience.
Achieva’s Dealer Management System (DMS) helps businesses unify and manage their dealer network while streamlining operations, improving communication and collaboration between different levels, and enhancing visibility into order management- all through one platform. With easily customizable workflows and automation capabilities, our Distributor Management System (DMS) facilitates seamless and real-time communication between businesses and dealers or distributors, 24X7 order management, streamlined operations, performance reporting, and ease of inventory tracking.
Seamless creation of entities (dealer, distributor and customer) with details around different locations (site, warehouse, virtual, etc.), billing addresses, contact details, bank details and more mapped to each entity.
Whether you want to know performance at location level, inventory levels at a particular dealer or order status placed in the last quarter, Achieva’s Dealership Management software gets you covered with data driven insights.
Assess dealers/distributors’ performance by measuring their sales, incoming payments and more through analytics and reporting capabilities and identify areas for improvement.
Ease of tracking inventory at all levels and instant alerts for low levels of inventory across distributors and dealers to avoid a stock-out situation.
Seamless integration and interaction with your external systems like separate Order creation portals, ERP or accounting systems through APIs to maximize the usage by leveraging external data on real-time basis.
Provide a separate or restricted view to your downstream channel players, depending on your business needs, for controlled and secure access.
Manage internal processes for each dealer and distributor of the value chain through one single platform to improve supply chain efficiency.
Facilitate real-time data sharing, order status updates, inventory levels, and collaboration for smooth coordination and alignment between all stakeholders involved in the supply chain.
Empower dealers and distributors with a single view on the fulfillment status, ongoing product-wise promotions, warehouses or fulfilment and delivery locations, product categories and products.
Reduce manual errors and improve efficiency and overall productivity by automating processes such as inventory management, order processing, and payment tracking.
Get enhanced visibility into inventory levels at all entities, order volumes, and market trends for better decision-making, accurate forecasting, and proactive management of the supply chain.
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Achieva is a well-organized company with remarkably capable individuals and a highly experienced Salesforce team. Their understanding of the industry domain and our specific requirements is commendable. Communication has been excellent from the beginning to execution, with updates shared via Salesforce Cases, email, and WhatsApp for urgent matters.
Achieva has a great pool of qualified team members who bring a lot to the table with their out-of-the-box approach and creative solutions. Projects are delivered on time, and the solutions delivered are well aligned with our business needs. The team has provided unparalleled support even after going live. Their responsiveness and enthusiasm toward our ongoing needs truly set them apart.
We partnered with Achieva to help us continue to add functionality and enhance Salesforce as our Agency Management tool. The team excelled at finding solutions to the unique situations we asked them to figure out. Thanks to Achieva, we have been able to deliver multiple value-added enhancements to our Marketing team. The team continues to help with these efforts and has been a valuable part with their knowledge and ability to help with such initiatives.
Honestly, I can’t recommend Achieva enough. A team of highly versatile Salesforce experts who always keep you up to date with any changes/feedback. One thing I truly appreciate: if you're trying to deploy a new structure within your business and you're not sure how it'll work from a system level, Achieva always finds a way to make it work and tailor the design/build to the finest details. 10/10 for their innovative approach.
A dealership management system streamlines sales, inventory, reports, parts, order fulfillment, and customer service for dealerships. It enables a comprehensive view of all dealership activities, including inventory, sales, service, finance, warranty, and customer interactions, accessible in real-time from any location with precision.
With a contemporary dealership management system, you and your team gain access to versatile features, allowing your business to be managed according to your preferences, from any device and location. This comprehensive system by Achieva offers full control and transparency across sales, parts, service, and accounts, facilitating efficient order processing, real-time inventory tracking, automated service reminders, and seamless integration with existing accounting software.
A Dealership Management Solution benefits customers by improving service efficiency, providing personalized interactions, offering real-time inventory information, facilitating faster order processing, and transparent communication. It streamlines processes, leading to a better overall customer experience.
Various industries can benefit from using our DMS, including automotive, warehousing, retail, manufacturing, marine, and agriculture. Essentially, any business dealing with inventory, sales, and customer service can leverage our solution to streamline operations.
No, a Distributor Management System (DMS) and a Customer Relationship Management (CRM) system are not the same. A DMS focuses on managing distributor-related tasks, such as inventory and sales, while a CRM system is designed to manage customer interactions, sales leads, and customer data.
DMS offerings differ among dealer management system providers, ranging from simple versions with core features to sophisticated systems with advanced capabilities. The right DMS should match your business needs, providing customer management, data storage, spare parts inventory, comprehensive reporting, and an activity dashboard.
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